Customer feedback software for small businesses
Collect feedback while the experience is still fresh.
Yeeto brings ratings, answers, optional contact details, and follow-up context into one inbox so local-business teams can understand customer moments without searching through paper forms and scattered chats.
No credit card required Customer-controlled sharing
A clearer workflow
Turn individual comments into a routine your team can act on.
Small businesses often hear feedback in passing, after the details are forgotten. A consistent request makes comments easier to capture, compare, and assign while preserving the customer’s control over public sharing.
Ask questions with a purpose
Use short prompts about the visit, service, product, result, or next improvement instead of one generic comment box.
Keep responses together
Give the owner or team one place to review ratings, written feedback, and requests that need attention.
Follow up with context
Use the submitted details to continue the conversation privately when a customer asks for help.
How it works
Build a feedback loop customers can understand
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01
Define the moment
Create a request for a specific visit, appointment, delivery, purchase, or completed service.
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02
Ask only useful questions
Keep the form short and explain why contact details are optional when requested.
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03
Review and close the loop
Assign follow-up, note recurring issues, and improve the service without pressuring customers to change public feedback.
In practice
Feedback that supports day-to-day decisions
Service quality
Learn which part of the appointment or visit was clear, useful, delayed, or confusing.
Team follow-up
Give the person responding enough context to avoid asking the customer to repeat the whole story.
Recurring patterns
Compare repeated themes across locations, request types, or customer touchpoints.
Genuine feedback
Collect only what the workflow needs
Yeeto is designed to improve the expression of real customer experiences—not to manufacture endorsements or control ratings.
- Explain how optional contact details will be used for follow-up.
- Keep sensitive information out of public review drafts and replies.
- Treat private feedback as a service channel, not a gate to public review options.
Questions
What businesses usually ask
Clear answers about customer control, public sharing, and responsible review requests.
Can customers leave private feedback?
Yes. Businesses can receive private feedback and follow up, while the customer remains in control of any separate public review choice.
Can several team members use Yeeto?
Team access depends on the selected plan. The pricing page lists current user-seat and workspace limits.
Does Yeeto replace customer support?
No. It captures useful context and helps teams identify follow-up, but the business still owns the response and resolution.
Start with one customer moment